Non-Returnable Items

The following items are non-returnable:

•  Custom-made jewelry

•  Personalized products

•  Engraved items

•  Final sale items

•  Products damaged due to misuse

 

Return Process

To request a return:

1.  Contact our support team at support@finorajewelry.com

2.  Include your order number and reason for return

3.  Wait for return approval instructions

Returns sent without approval may not be accepted.

 

Refunds

Once the returned item is received and inspected, refunds will be processed within 5–10 business days. Refunds are issued to the original payment method.

 

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

 

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the package and product.

 

Cancellations

Orders may only be canceled before shipment processing begins.

Finora Jewelry – Warranty Policy

Last Updated: May 2026

Finora Jewelry offers a limited warranty against manufacturing defects.

 

Warranty Coverage

Our warranty covers:

•  Manufacturing defects

•  Stone setting issues caused by production defects

•  Clasp or lock defects

 

Warranty Exclusions

The warranty does not cover:

•  Normal wear and tear

•  Scratches or accidental damage

•  Water damage

•  Damage caused by improper use

•  Third-party repairs or modifications

 

Warranty Claim Process

To request warranty support:

1.  Contact: support@finorajewelry.com

2.  Provide order details and product photos

3.  Our team will review the request

Approved warranty claims will be repaired or replaced at our discretion.