Frequently Asked Questions
Frequently asked question
How can I track my order?
Once your order ships, you will receive a confirmation message containing a tracking number to monitor your package's progress.
Do you offer custom or personalized jewelry?
Yes, we love creating custom pieces! Please fill out our [Custom Design Inquiry Form] or email us at finorajewelry@gmail.com with your vision, and we will get back to you with a consultation.
What materials do you use?
We craft our jewelry using premium-quality materials, including 14K and 18K gold, sterling silver, platinum, and ethically sourced natural or lab-grown diamonds, ensuring lasting beauty and durability.
What is your production time?
Most made-to-order pieces are crafted within 1-2 weeks. Custom jewelry may require additional time depending on the complexity of the design.
How should I care for my jewelry?
To keep your pieces shining, avoid contact with perfumes and lotions, and store them in a cool, dry place. For detailed tips, visit our [Jewelry Care Guide/link].
How do I find my ring size?
We offer a printable [Ring Size Guide] on our website. Alternatively, you can visit a local jeweler for professional sizing or order our reusable ring sizer.
What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of purchase. Please visit our Return Policy to initiate a request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, ), PayPal, Apple Pay.
Are your diamonds certified?
Yes. Our diamonds are accompanied by certifications from respected gemological laboratories, ensuring their authenticity and quality.